Jive Forums is a powerful, open architecture application for creating and managing online communities. Users can share answers, ideas and insights, and escalate complex issues to the appropriate expert.

Key Business Points

• Lowers burden on call centers through peer-to-peer support.
• Reuses knowledge from archived discussions.
• Provides a complete, closed loop support process when integrated with Jive Software's Support Suite.
• Escalates unresolved issues to experts.
• Captures product insights and feedback from customers.

Key Technical Points

• A 100% J2EE application for easy maintenance, widespread compatibility and solid performance.
• Allows multiple servers to be clustered for fault tolerance and scalability.
• Uses "skin" technology for a customizable look and feel.
• Integrates easily with external user and authentication systems.

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